These terms apply when you, as an online customer, purchase any product or services from Cashbuild in respect of all supply of building material and other goods via within South Africa and constitute a valid and binding agreement between you and Cashbuild.ġ.2. (Excluding public Holidays and weekends).Ĭashbuild (South Africa) (Pty) Ltd would like to welcome you to its website.ġ.1. You may contact us on our share call number on 0860 100 582 to reach your closest Cashbuild store or alternatively our Support Office on +27 during office hours.Įmail us at we will respond to all emails between 8am and 5pm Monday to Friday. We at Cashbuild Online believe in personal interaction, our LiveHelp consultants are therefore only available between 8am and 5pm Monday to Friday (Excluding public Holidays and weekends). Products and cannot be returned to any Cashbuild stores. Cashbuild Stores do not process returns and refunds for Online Only Products that have been used, purposefully damaged, or tampered cannot be refunded or exchanged.Ģ.7. Refund will only be processed once the third-party supplier has received the product and has inspected the product.Ģ.6. Kindly included your order number and reason for your exchange or return request.Ģ.5. If a return or exchange is required of an Online Only Product, please email the Cashbuild Online Support Team, Email us at. the product purchased is in a sellable condition.Ģ.4. the product purchased is in its original packaging.Ģ.3.4. present the original proof of purchase / online tax invoice at store.Ģ.3.3. You may return your Online Only product for a refund or an exchange consideration provided that:Ģ.3.1. “Online Only” Products MAY NOT be returned instore.Ģ.3. Arrangements will be made with the Logistics Company for collection and arrangement will be at your cost.Ģ.2.

Products that are defective, or not defective ('change of heart') or not suitable for purpose for which it was purchased for may be returned within 2 weeks from date of purchase for a refund or an exchange. ONLINE ONLY PRODUCT REFUND, RETURN AND/OR EXCHANGEĢ.1.

In terms of industry standards there is a 5% breakage allowable for deliveries on Concrete tiles and Bricks.Ģ. No Cash or Credit Refunds are permitted.ġ.8. If paying with a Debit Card, a bank account confirmation document will be required to be completed so that your account details may be verified.ġ.7. Refunds may take up to 10 working days reflect in your bank account.ġ.6. All Refunds are processed through the selected service provider.ġ.5. Products that have been used, purposefully damaged, or tampered cannot be refunded or exchanged.ġ.4. the product purchased is in a sellable condition.ġ.3. the product purchased is in its original packaging.ġ.2.4. present the original proof of purchase / online tax invoice at store.ġ.2.3. You may return any product in good condition at your nearest Cashbuild store for the refund or an exchange consideration provided that:ġ.2.1. Products that are defective, or not defective ('change of heart') or not suitable for purpose for which it was purchased for may be returned to us at your cost within 3 months from date of purchase for a refund or an exchange.ġ.2. CASHBUILD STORE REFUNDS, RETURNS AND/OR EXCHANGESġ.1. Cashbuild Online Refunds, Returns and/or Exchangesġ.

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